General Terms :

• By using our hotel booking website, you agree to comply with these terms and conditions and any additional policies or guidelines provided by the website.
• You must be at least 18 years old to make a reservation or use the services offered on the website.
• The website reserves the right to modify or update these terms and conditions at any time without prior notice.

Hotel Reservations :

• The hotel reservation service provided on the website allows you to search and book hotel rooms based on availability and pricing information.
• The website acts as an intermediary between you and the hotels, and any issues or disputes regarding the hotel reservation should be resolved directly with the hotel.

Pricing and Payment :

• The prices displayed on the website are in Indian Rupees (INR) unless otherwise stated. They are inclusive of applicable taxes and fees unless specified otherwise.
• The website may offer discounts, promotions, or special rates for certain hotels or periods, which are subject to availability and specific terms and conditions.
• Payments for hotel room bookings can be made through payment methods available on the website. The website ensures secure payment processing but is not responsible for any issues related to the payment gateway or financial transactions.

User Responsibilities :

• You are responsible for providing accurate and complete information while making a reservation, including personal details, contact information, and payment details.
• You must comply with the terms and conditions of the hotel and any additional policies or guidelines provided by the hotel during your stay.
• You agree not to engage in any fraudulent or unauthorized activities on the website or misuse the reservation system.

Limitation of Liability :

• The website strives to provide accurate and up-to-date information, but cannot guarantee the accuracy, completeness, or reliability of the information provided by hotels.
• The website is not liable for any damages, losses, or expenses incurred as a result of using the hotel reservation service or any errors, delays, or disruptions in the service. We will be only responsible for the amount we collected from you.

Privacy and Data Protection :

• The website may collect and process personal information in accordance with its privacy policy. By using the website, you consent to the collection, use, and disclosure of your personal information as described in the privacy policy.

Governing Law and Jurisdiction :

• These terms and conditions are governed by the laws of India. Any disputes arising out of or in connection with these terms and conditions shall be subject to the Uttar Pradesh jurisdiction.

Ownership and Legal Status :

• Hotel Prago is run under the hospitality brand “GREEN DEER”. Green Deer is a hospitality brand owned by Dyumn Enterprises LLP (DE LLP). Each hospitality unit of DE LLP is an independent unit and manages its bank accounts independently and therefore, have their own name in the bank account. The name of the property in bank accounts is the same as property name followed by ‘Unit of DE LLP’. For example, the name that appears in the bank account of Hotel Prago by Green Deer is ‘Hotel Prago Unit of DE LLP’.